Problemi con l'annullamento dell'abbonamento mensile e il ritorno alla versione gratuita

Mobile Offline
1

Message
Buongiorno, volevo annullare il mio abbonamento mensile e tornare alla versione gratuita ma non me lo lascia fare, ne tramite pc ne tramite mobile app. Come posso fare? Grazie

Platform
Android

Appversion
2.12.21

Deviceinfo
User Device: HUAWEI - VOG-L29 - Handset - 10

Source
Report

App
Jotform

Hi fulloutdancefactory,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, since your subscription was made through Google Play, refunds and cancellations are managed by Google according to their policies. Visit this page for the process on how to cancel subscription on Google Play.

Let us know if there’s anything else we can help you with.

Ho appena controllato su Google Play e non ho nessun abbonamento attivo.
Devo cancellarlo entro oggi. Potete aiutarmi a trovare il modo?
Grazie
Il giorno dom 21 set 2025 alle 11:42 Jotform <noreply> ha
scritto:
</noreply>...

Hi fulloutdancefactory,

Unfortunately, we do not have access to subscriptions made through Google Play. You may check your android devices to see if you have any active subscription for Jotform. You may also get in touch with Google Play support for further assistance with the cancellation of subscriptions.

Let us know if there’s anything else we can help you with.