Gestione del passaggio tra operatore e AI su WhatsApp | Managing the handover between carrier and AI on WhatsApp

Buon POmeriggio,

ho collegato la mia AI a WhatsApp e attualmente, quando un utente chiede di parlare con un operatore, prendo io il controllo della chat. Vorrei capire come posso successivamente restituire il controllo all’AI, in modo che torni a rispondere automaticamente agli utenti.

Resto in attesa di un vostro riscontro.

Grazie per la disponibilità.

Cordiali saluti

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Good afternoon,

I connected my AI to WhatsApp, and currently, when a user requests to speak to an operator, I take control of the chat. I'd like to understand how I can later return control to the AI ​​so that it can automatically respond to users again.

I look forward to hearing from you.

Thank you for your time.

Best regards

Hi castelvolturnoproloco,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But it might take a while until they're available again.

Now, coming back to your question about returning the conversation to the AI Agent after you took control of the chat. The Take Over Chat feature allows an operator to take control of an active AI-managed conversation to provide real-time assistance. When an operator takes control, a notification appears in the chat indicating the operator's entry.

Currently, it’s not possible to reset a conversation so that the AI automatically takes back control, but you can easily get the AI responding again by deleting the active conversation and starting a new one. For this reason, we recommend closing or deleting the conversation once the operator is finished so the AI can smoothly continue handling future requests.

Let us know if you have any other questions.