come posso inoltrare whatspp non risolti da ai agent a freshdesk o freshchat

come posso inoltrare whatspp non risolti da ai agent a freshdesk o freshchat

Hi mahen_roshan,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Now, let me help you with your question.

Connecting WhatsApp with AI Agents via Jotform allows you to manage conversations more efficiently, but there is currently no direct integration to automatically forward unresolved messages to Freshdesk or Freshchat.

Here is some information and alternative solutions you can consider:

• Forwarding unresolved messages: Since there is no direct integration, you can use external automation tools like Zapier or Integromat to create workflows that forward unresolved messages from WhatsApp to Freshdesk or Freshchat.
• Manual Management: If you use Jotform Tables to manage conversations, you can manually forward conversations via email or export them to share with your support team on Freshdesk or Freshchat.

If you need help setting up your WhatsApp chatbot or setting up a workflow with automation tools, I'm here to help.