Bonifico Non Funziona sul Form di Iscrizione Cor

buongiorno

abbiamo ricevuto segnalazione dai nostri clienti che si stanno iscrivendo sul form Corso Sicilia 10/12 ottobre che quando selezionano bonifico come metodo di pagamento la pagina non va avanti se non si seleziona carta di credito o paypal

La cosa è strana perchè prenotazioni da chi ha scelto bonifico sono arrivate, ma abbiamo fatto anche noi la prova poco fa ed in effetti se selezioniamo bonifico va sulla scelta pagamento carta o paypal

come possiamo risolvere?

grazie

Hi Carlotta,

Thanks for reaching out to us for help. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, keep in mind that the payment integration is tied to the product list field, so if a product is selected, the form will require the user to pay using credit card or PayPal. Could you confirm if the field camera scelta is the one you are using to distinguish the order when the bank transfer option is selected? You can easily make the Product list or Payment Integration unrequired. Let me show you how:

1. On your My Forms page, hover your mouse over your form and click on Edit Form on the right side of the screen.
2. Once in Form Builder, right-click on the field you want to remove the requirement for, and click on Unrequire.

Result:

Let us know if you need any other help.