Non riesco a completare l'integrazione con WhatsApp.

Buongiorno non riesco ad effettuare la procedura di integrazione su whats app.

Hi Michele,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, could you explain a bit more about the issues? Why can't you complete the integration? Are you seeing any messages? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

ho inviato gli screenshot.

Hi Michele,

Please try sending only your verification code, without any additional text.

Let me know if that works.

ecco il risultato

Hi Michele,

Can you try using a different WhatsApp account when integrating your form to WhatsApp to see if it's going to work? If the issue still persists, can you try to use a different browser or device to see if the WhatsApp integration issue might be related to the software or the internet connection that you're using while trying to integrate WhatsApp into your form?

Once we hear back from you, we can help you sort this out.

ho provato ma il problema non si è risolto dopo tutte le verifiche.

Hi Michele,

For us to check if there's a workaround, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Let us know if you need any more help.