limite superato per lo spazio di caricamento.

Ho appena ricevuto 13 contatti e risultato il mio account disabilitato perchè mi è arrivata la mail dove ho raggiunto il limite massimo quando in realtà, come riportato dal piano gratuito, non è così.

Resti in attesa di delucidazioni

Hi motorsonlineit,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and it's currently over the upload space limit. You're using 566.73 MB out of 100 MB. To free up space, delete submissions with uploaded files and purge them from the trash. Let me show you how:

1. In Jotform Tables, check the box next to the submission you want to delete.
2. Now, click on Delete at the top of the page.
3. In the pop-up window, click on Move to Trash.

After deleting the submission, you also need to purge it from the trash.You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information. After purging the submission, we can now reactivate your Jotform account.

Give it a try and let us know if you need any help.