Annulla abbonamento

Buonasera,

come azienda 6Net abbiamo un abbonamento a jotform che attualmente non utilizziamo più. voglio disdire. dal vostro sito, compare come se l'abbonamento che è attualmente attivo fosse gratuito, quindi non riesco a cambiare piano/tariffa. per favore, voglio che il mio abboanemtno sia completamento gratuito.

Hi 6netitalia,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, this account is on a Starter plan, no history of paid subscription. If you're referring to a different account, can you share the email address tied to the account in the issue? You can also log in to the account and cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.