Problemi Di Compilazione Form

Buongiorno,

su diversi dispositivi Android (Motorola G22, Samsung S24, Samsung S23+), sto riscontrando problemi di compilazione del form su app SEBACH - Scheda Ingresso/Uscita/Trasferimento Prodotto, rendendo pressoché impossibile l'utilizzo della suddetta applicazione.

Nello specifico:

• Talvolta, su alcuni widget, viene visualizzata l'emoticon triste non è possibile procedere con la compilazione del form.
• Molto spesso, in fase di invio documento, il form si blocca per diversi minuti nella schermata di consenso firma.
• Più sporadicamente, in fase di invio documento, nella schermata di consenso alla firma, il form si riaggiorna e si perde completamente la compilazione

Il tutto è visibile negli screenshot di seguito, dove non si evidenziano problemi di connessione alla rete mobile e/o Wi-Fi.

In attesa di riscontro, vi ringrazio in anticipo per la disponibilità.

A presto!

NMB

Hi Niccolò,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it. 

Hi Niccolò,

When we cloned and tested your form using Samsung S23 via Chrome, the form works properly. The Multiple Text Fields widget loads properly and the form did not refresh and also, we did not wait long for the Signature process to be completed. Take a look at the screenshot below:

I have gone ahead and cleared the form cache on our end to refresh the data. Since you mentioned that this is not happening always, it might be a temporary issue only. But may we know how many users are affected, and how often does this happen?

We can also go ahead and test the live App where the form is if you'll allow us. Can you share with us the link of the App as well?

Once we hear back from you, we'll be able to help you with this.