Le email di notifica non sono state ricevute

Buongiorno,

vorrei segnalare che i workflow legati ai nostri seguenti moduli non risultano funzionare correttamente:

https://form.jotform.com/230103605700337

https://form.jotform.com/223521780264352

https://form.jotform.com/230103612850341

https://form.jotform.com/223491963286062

Le e-mail automatiche previste dal workflow (funzionante fino a poco fa) non vengono inviate.

Resto in attesa di aggiornamenti.

Grazie, cordiali saluti

Hi jotform973,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that email notifications on your Workflow are not being sent. Can you share with us the email addresses that are not receiving email notifications so that we can check?

Once we hear back from you, we'll be able to help you with this.

Dear Anna,

thank you for your feedback. This morning the e-mail notifications started working again without doing anything. We "lost" some notifications but anyway recovered the information with some delay.

Is there a way to check if everything is running smoothly? I mean if there is a section where I can control a kind of log to see if there are some errors and the workflow is not working properly.

Thank you and have a nice day.

Hi jotform973,

You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

Let us know if you need any more help.

Dear Vincenzo,

thank you for your reply and indications. This is now clear for me.

Is there a way to put an alert (e.g. an automated e-mail to a specific e-mail address) every time there is a "failed" status?

I'm asking because if we are not checking this log manually, and we are not notified, we cannot realize that the process is stopped.

If I receive the notification about a failure in the workflow, I can act to solve the problem, and in the meantime I can move the process forward.

Please let me know if there is a way to set these notifications for forms and related workflows/apps.

Thank you. Best regards.

Hi jotform973,

It is possible to set up an external notifier if your Jotform email alerts failed to send or were in the bounce list., but it cannot be configured directly on Jotform and requires a few advanced steps. Here you can find our full guide: How to Get Notified if Email Alerts Failed to Send.

Let us know if there’s anything else we can help you with.