Upgrade: Richeista di pagare in Euro

Salve,

voglio fare l'upgrade al profilo bronzo ma l'importo del pagamento è in dollari e non in euro.

Come devo fare per pagare in euro ?

Grazie

Buongiorno ITHelPet,

Grazie per aver contattato il supporto tecnico di Jotform. Ho inoltrato la sua richiesta al nostro team di riferimento. Le forniremo una risposta non appena avremo un aggiornamento in merito.

Apprezziamo molto la sua pazienza e comprensione.

Hi Barbara,

Thanks for patiently waiting. We can change the currency to euros; however, please note that the value will remain the same. For example, if you're going to upgrade to Silver Yearly for 468 USD, once the currency is changed to euros, you'll pay 468 euros.

Please confirm if this is understood and we'll change the currency as soon as possible.

Hello Barbara,

We haven't heard from you regarding your request. Please check our last response and let us know if you'd like to continue with changing the invoice's currency.

We'll consider this ticket resolved if we don't hear from you within 2 - 3 days.

No non è cosi perchè un mio collaboratore ha creato una account con questa email e vede altri prezzi in euro rispetto a noi.

Attendo vostre

Salve Barbara,

Come affermato dal collega Billy, è possibile pagare in Euro, però la cifra da pagare in Dollari, verrà mostrata anche per la valuta Euro. Potrebbe informarci se vuole portare a termine questa richiesta?

Restiamo a sua disposizione per ulteriori chiarimenti.

Vi allego uno screenshot di quello che sta apparendo a noi online in questo momento. Invece per il pacchetto bronze dal mio acount risulta un altro importo totale per l'annualità di 285.48 dollari .

Hi Barbara,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi Barbara,

To proceed further, can you provide the username of the other account?

Once we hear back from you, we'll be able to help you with this.

Yes

Hi Barbara,

It looks like your response came through as blank on our end. We weren’t able to see any text in the message. To proceed, can you try resending your response? You might also want to double-check that the message was fully typed out before submitting.

Once we hear back from you, we'll be able to help you with this.

giacomo@helpetapp.com

Hi Barbara,

I've gone ahead and forwarded this to our relevant team. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.