Sistema workflow non invia la mail su un blocco specifico

Buongiorno, ho questo sistema di workflow (https://eu.jotform.com/workflow/250903887360361/build) . Il primo modulo invia correttamente la mail (prova fatta su mail s.marinelli@lanternadidiogene.it) ma il secondo blocco non ha inviato la mail a sebastiano.dore@gmail.com.

Come mai?

Invitata tramite il nostro SMTP e non il vostro.

C'è un modo per vedere le mail di notifica che escono dal mio account?

Grazie

Hi Dario,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the second email you mention has been recorded to our bounce list because of the following reason:

Reason(s) : bounced (host gmail-smtp-in.l.google.com[142.250.123.26] said: 550-5.7.26 Your email has been blocked because the sender is unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM. 550-5.7.26  550-5.7.26  Authentication results: 550-5.7.26  DKIM = did not pass 550-5.7.26  SPF [lanternadidiogene.it] with ip: [152.160.226.33] = did not pass 550-5.7.26  550-5.7.26  For instructions on setting up authentication, go to 550 5.7.26  https://support.google.com/mail/answer/81126#authentication 6a1803df08f44-6eec962e1aesi92477446d6.81 - gsmtp (in reply to end of DATA command))

So, I removed it from the bounce list, but you might want to fix the SPF/DKIM issue related to your custom SMTP to avoid the recipient email address to be back to our bounce list.

Reach out again if you have any other questions.