Errore "Impossibile pagare l'abbonamento" Non siamo in grado di addebitare l'importo sul tuo attuale metodo di pagamento.

Buongiorno,

Abbiamo riscontratoproblemi durante il pagamento mensile del piano BRONZE con carta di credito: il sito sembra non recepire la carta (nonostante abbiamo provato con più carte aziendali) e cita in rosso la sguente scritta: We are unable to charge your current payment method.

Potete cortesemente aiutarci a risolvere il proma possibile? Abbiamo bisognod i prcedere con il from. Grazie per il supporto.

Hi Chiara,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Let us know if you have any other questions.

Hi Chiara,

I heard back from our relevant team. After reviewing your recent payment attempts, it appears that the cards you used are experiencing security issues. To resolve this, you can try using a different card or wait and try the same cards later once your bank has addressed the issue.

Give it a try and let us know if you have any other questions.