le email di risposta non arrivano al destinatario

Buon pomeriggio.

ho creato un form di iscrizione ma la mail di conferma a chi compila il form non arriva, neanche tra gli spam.

ho svuotato la cache, ho fatto verifica che il mio indirizzo mail non sia in bounce list.

Quale altro problema può essersi creato e quindi da risolvere?

Qui url del modulo in quesstione: https://form.jotform.com/tangodancestudiocatania/catania-summer-tango-week-2025

Grazie per il vostro aiuto,

Hi Graziella,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your concern, I checked your form, and I found that submission emails were being ignored due to incorrect settings. Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Now, you'll get a Notification Email every time a user fills out your form.

Give it a try and let us know if you need any help.