Perché non riesco a rinnovare il mio abbonamento?

Non riusciamo a completare la transazione, continua a comparire un messaggio che richiede l'aggiornamento dei dati, nonostante lo abbiamo fatto, continua con lo stesso problema.

Hi romapaintballindoor,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the system and several failed transactions happened with your card ending in 7390, with the failure code Refused: 27 and the reason: Declined Non Generic. You can try contacting your bank to check out the reason it's being rejected or you can try a different card to make it work.

Give it a try and let us know how it goes.