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infocronofvgDomanda del 28 novembre 2024 alle ore 09:21
Buongiorno, volevo chiedere se è possibile trasferire un modulo da un account ad un altro account senza perdere il link in modo tale che gli utilizzatori abbiano sempre lo stesso riferimento per la compilazione. Chiedo inoltre quanto tepo ci vuole circa per il passaggio.
Come bisogna procedere per richiedere questo cambio?Grazie mille.
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Eliza Jotform SupportRisposta del 28 novembre 2024 alle ore 09:31
Hi infocronofvg,
Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again. Now, coming back to your question, did you create custom URLs for the forms that you want to transfer?
If yes, note that the custom URL will not be retained. One transferred, the custom URL will be from https://form.jotform.com/{yourUsername}/{your-custom-url-slug} to https://form.jotform.com/{New_Owner_Username}/{your-custom-url-slug}. As for your question about how to transfer forms, if the forms belong to this account that you're using to reach out to us, you can just get back to us on this thread, providing the list of the form URLs. Let me show you where to find the form URL:
- On your My Forms page, hover your mouse over the form and click on More on the right side of the page.
- Under the Publish column, select Publish Form.
- Click on the Copy Link button.
Lastly, the transfer will be real-time. Once we're done processing it on our end, the forms will immediately appear on the receiving account.
Once we hear back from you, we'll be able to help you with this.