Risposta automatica non recapitata

Gentile Supporto,

su questo form https://form.jotform.com/241554421562351 le risposte automatica con condizione lingua non vengono più recapitate.

Si tratta di un blocco temporaneo?

Grazie,
Ionut

Hi Ionut,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Let me get back to your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

May I know, if this happens with a specific user or with all users? However, I have gone ahead and cleared your form cache. It is a good practice to delete the cache, so data are refreshed to avoid this type of issue in the future. You can do it easily. Let me show you how:

1. Hover on your Avatar.
2. Click on Settings.

3. Scroll down and click on Clear cache option.

Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Give it a try and let us know if you have any other questions.

Dear Arghya,

I cloned the form https://form.jotform.com/241771993770367, I cleared the cache but the form doesn't send the automatic response.

Thanks for your support,
Ionut

Hi Ionut, 

I've checked your form and everything seems to be set correctly. From our system, the emails have been correctly sent out. You can check the last 2 email logs here and here. If you want to check the email logs for your account, you can check out this guide about How to View Your Form Email Logs.

It may have been a temporary delay in the delivery of the emails but, now, the situation seems to be normal. Could you try again and let us know if the issue persists?

If it persists, the issue should be on the recipient side, since from the logs the emails have been correctly sent out. In this case, it's possible that the email provider of the recipient is blocking the emails coming from Jotform or flagging them as spam. You can contact your provider and ask them to Whitelist Jotform IPs and Domains.

Give it a try and let us know how it goes.