The Total Amount is incorrect based on the Product Quantity

Nel modulo posta in entrata sembra che i totali per singolo prodotto non rispettano il numero di confezioni

Hi Marina,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To make sure I understand your issue, the Total Amount for the selected Product is incorrect based on their quantity, is that right? If so, I cloned and tested the form to see if I could replicate the issue, however, the amount showing is correct on my end.

Please note that the amount shown on the left side is the Price of the product, and the calculated Total Amount based on the quantity is displayed at the bottom, as shown in the screenshot above.

Also, I have gone ahead and cleared the form caches to refresh the form. As for the current feature, showing the Subtotal Amount on the submission is not available yet, it will only show the Price of the product. We can request a feature request to our Developer Team about showing the Subtotal Amount on the submissions.

Let us know if you have any other questions.

Hi Marina,

Thanks for patiently waiting. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.