Akun saya ke suspend, apa bisa di unsuspend?

Akun saya ke suspend, apa bisa di unsuspend?

Hi Siska,

Thanks for reaching out to Jotform Support. Our Indonesian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that your account has been suspended. I've reached out to our relevant team to check on this. We'll circle back to this thread and let you know as soon as there's an update.

We really appreciate your patience and understanding while we’re looking into this.

Thank you very much, I hope the process is fast because I need the account back for my final project needs

Hi Siska,

Thanks for your patience. I have heard from the Relevant Team that they have reactivated your account. It was suspended due to too many Credit Card attempts, so we advise that you contact your issuing bank.

Let us know if there’s anything else we can do for you.

Hello, I want to renew the payment but why is the account suspended again? If possible, please unsuspend it because I really need it.

Hi Siska,

I've gone ahead and reached out to our relevant team again about this. We'll get back to you as soon as we get an update from them.

We really appreciate your patience and understanding while we look into this.

okay thank you, i will wait for the good news

Hi Siska,

I've just heard back from our relevant team, and they've reactivated your account. You can upgrade your account again.

Reach out again if you need any more help.