How to Track User Conversations and Engagement in Your AI Presentation Agent

June 30, 2025

With Jotform’s Conversations page, you can easily track how users interact with your AI Presentation Agent. This helps you understand what captures their attention, where they drop off, and what questions they ask. Each session includes a complete engagement record, giving you the insights you need to improve both your content and your agent’s responses. In this guide, you’ll learn how to:

Accessing the Conversations Page From Your Workspace

You can view conversations from different parts of your account, making it easy to track interactions while managing your AI Agents. Check out the steps below to see how you can view your Presentation Agent’s conversations on your My Workspace page:

  1. On your My Workspace page, click on Type at the top and in the Dropdown menu that opens, uncheck the boxes next to all the assets except AI Agents, so only they’ll be shown on the page.
Filtering by Agents only on the My Workspace page in Jotform by adjusting the Type dropdown
  1. Then, hover your mouse over the agent you want to view the conversation for and click on Conversations on the right side of the page.
Clicking Conversations to view chat history with a specific agent in Jotform My Workspace
  1. Now, in the New Browser tab that opens with your Conversations page, select a conversation from the Presentation Agent in the list on the left.
Opening a conversation from the AI Agent Presentation in the Conversations Inbox in Jotform

Accessing the Conversations Page from AI Agent Builder

You can also open the Conversations page while editing your Presentation Agent in AI Agent Builder. Here’s how to do it:

  1. In AI Agent Builder, click on the Downward Arrow icon next to the Jotform Logo in the top-left corner of the page.
  2. Then, in the Dropdown menu, click on Conversations to open your Conversations page.
Clicking the Downward Arrow next to the Jotform logo to access Conversations in AI Agent Builder

Or, you can also click on the Conversations in the top-middle of the page under the AI Agent’s Title. 

Clicking Conversations under the AI Agent title in the top-middle of the page in Jotform
  1. Now, in the New Browser tab that opens with your Conversations page, select a conversation from the Presentation Agent in the list on the left.
Selecting a conversation from the AI Agent Presentation in the Conversations Inbox tab in Jotform

Identifying Conversations from the AI Presentation Agent

You can view all conversations from your Presentation Agents in your Conversations page. These chats are marked with a Presentation icon next to the conversation title, making them easy to identify.

Identifying AI Presentation Agent conversations by the presentation icon in the Jotform Conversations Inbox

Understanding the Content of a Conversation in the AI Presentation Agent

Each conversation session gives you a complete timeline of how a user interacted with your Presentation Agent. From slide navigation to audio, questions, and responses—it’s all captured in one place on the Conversations page.

User-Initiated Slide Interactions

These actions are only logged when the user manually interacts with the presentation controls:

  • User moved to the next slide
  • User paused on this slide
  • User played on this slide
  • User went back to the previous slide

The sample screenshot below shows that the user paused your presentation and moved to the next slide after interacting with the Presentation Agent.

User activity log showing slide interactions like pausing and moving to the next slide in Jotform Presentation Agent

Agent-Presented Slides with Slide Numbers

Every time the Presentation Agent finishes presenting a slide, it logs the activity with:

  • The slide title or topic
  • The slide number
  • The narration that was delivered
Slide activity log showing title, slide number, and narration delivered by the AI Presentation Agent in Jotform

User Questions and AI Agent Responses

If a user asks a question during the session, both the question and the Presentation Agent’s response are shown on the Conversations page.

User question and AI response displayed in the Conversations page during a Presentation Agent session in Jotform

Audio Conversations 

If voice interaction was used, the selected conversation will show an audio player at the top, so you can replay the entire voice exchange.

Audio player displayed at the top of a voice-enabled conversation in Jotform Presentation Agent

Downloading the Transcript and Audio Recording

You can also download a complete copy of the interaction in two formats: the script of your Presentation Agent’s conversation (transcript) and the audio file (if the session included voice interaction). Here’s how to do it:

  1. In the Conversations page, select a conversation from the Presentation Agent in the list on the left.
  2. Then, click on the Three Dots icon on the top-right side of the page.
Clicking the three dots menu in the top-right corner of a Presentation Agent conversation in Jotform Conversations Inbox
  1. Now, in the menu that opens, click on Download and then click on the file you want to download, and you’re all set:
    • Transcript — Downloads the full conversation script as a PDF.
    • Audio Recording — Downloads the voice interaction as an MP3 file.
Downloading the conversation transcript as a PDF or voice recording as an MP3 from the Jotform Presentation Agent menu

Note

The Audio Recording option will only appear under the Download menu if the user interacted with the AI Agent using the Ask a Question button during the presentation. If there was no voice interaction, this option will not be available.

Contact Support

Our customer support team is available 24/7 and our average response time is between one to two hours.

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