If you’re having trouble accessing your Jotform account, you’re not alone—and we’re here to help.
Whether you’ve lost access to your email or can no longer access your account due to issues like forgotten credentials or lack of access to recovery options, kindly fill out the form below and our support team will contact you for assistance.
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169 Comments:
1 days ago
I had an old email account with Google. But I cancelled that Google space. t***y@sea***ch.ca my Jotform was under that email.
I still have access but I want to change my account to my new Google space t***y@co***ver.ca
2 days ago
We have been trying to get into our Jotform account but have been denied access. The email address is info@onepianoman.com but you may have onepianoman21@gmail.com associated with this account which will need changing. A Jotform message was sent to info@onepianoman.com but we can not access the full content of the message.
2 days ago
Hi, my Jotform account email is no longer operating as a result of the organization it's associate with closing. So I can't get an authorization code to add a new email address. What should I do?
3 days ago
Hello, my company, senior health and education partners, was acquired by Curana Health in February 2025. We no longer have access to our emails associated with the acquired business. As a result, I am not able to reset the password. It is sending the link to my old email address, which is no longer active. C***bs@sh***ar***rs.com. Please advise. Thank you.
4 days ago
Espero respuesta porfavor.muchas gracias, bendiciones
5 days ago
Hello I am trying to delete my account linked to ar***rm***u@g***l.com, at first I set up a jotform account but accidentally attached it to my personal email but when i send a client a form it will be sent from personal email so i tried to somehow link it to my other email I use for business and then somehow i was able to delete the personal but the artform one i cant delete. Also when i log in the set up looks differently and when i click on account i don't get all the option just name and email so I'm wondering if this is even set up correct. Is there a way to delete this account so i can start over.
Regards Amanda
5 days ago
very painfull process to put mycontact backup mail oncontact main mail
8 days ago
Hi,
I would like to recover my account that I deleted.
10 days ago
I have tried to access my account multiple times, but continue to receive a message that it has been deleted. I did not initiate a deletion. Can you please assist? If it has been deleted somehow can it be recovered?
11 days ago
Unable to sign back in
11 days ago
I would like to sign back in
14 days ago
Elimine mi cuenta por error pueden restablecerla es diego@knlconstructor.net a nombre de Diego Pauta
14 days ago
I cannot get into the account to see the information being asked of me
15 days ago
Please use the uploaded picture with ID to approve my KYC verification. the one in my account was disabled. Please email me NEW link for me to upload my documents for KYC verification. My email is: jenbrianwfg@yahoo.com
16 days ago
Please help me remove the old email address.
17 days ago
When I try to login to my account today, I get an error message that says invalid password or email. However, they are both correct. I paid for the Gold plan and having difficulty reach the support to help me log in.
17 days ago
Unable to login and have lost access to the listed email account.
Can you send instructions to
dc***t@ca***yst***iro.com?
18 days ago
I am needing to request an account recovery. The email I currently have with Jotform I no longer have access to.
20 days ago
Hi there
I have a log in with a email account that I can’t access anymore.
I need to change my email address and keep the form
Please can you help
23 days ago
I’m trying to change the email but the email I don’t have access anymore. I’m trying to change the email to new one while i’m in account.
24 days ago
I thought I was speaking to customer service or I would have not put my personal email address on this public forum. Jotform need a better way of communicating for this is ridiculous. Please remove my comment!
25 days ago
We have an account with you-Invoice 2025-10-17 Katherine Briefs RenUSA. Katherine has left RenUSA and I need to update our contact and billing information. Can someone please contact me or email instructions to Katherine's email. Kat***ne@r***sa.org, thank you.
25 days ago
I am locked out of my Jotform enterprise account. Username is red***gk@**b.org
26 days ago
Hi there,
My jotform has just been suspended. Could you please help me unlock my account?
27 days ago
Hi,
Over the last 2 days we have been unable to login. I get message that there is an error. It is useless talking to AI which I have been doing. When I attempt to login, I get message " an authentication code has been sent to a email address. unfortunately, that person is overseas and cannot be contacted. I need to be able to access the Breakers Bowling Club Account. Can you help? I have sent several requests over the last 2 days but had no reply.