How to Integrate Your Form with WhatsApp

July 30, 2025

With Jotform’s WhatsApp integration, you can get real-time notifications as soon as someone submits your form—helping you reply faster and stay connected. Since WhatsApp is the world’s most widely used messaging app, it’s a powerful way to reach users instantly. Whether you’re sending confirmations, updates, or follow-ups, this integration keeps the conversation going and makes your communication feel more personal.

Notes

  • You’ll need a verified WhatsApp number to use this integration.
  • WhatsApp messages are triggered only after a form is successfully submitted, so it’s important to include all the necessary fields in your form setup.

Integrating WhatsApp with your form is a quick and easy way to keep the conversation going and give your users a more personal touch. Setting it up takes no time at all—here’s how:

  1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings
  2. Click on Integrations in the menu on the left side of the page.
  3. Search for WhatsApp, and then click on it.
Click Settings in the orange navigation bar at the top, go to the Integrations menu on the left, then search and select WhatsApp to begin setup
  1. Next, click on Here or scan the QR code to verify your WhatsApp number.
Clicking the 'Here' link or scanning the QR code to complete the verification process
  1. In the WhatsApp window that opens, click on the Send icon to continue.
Clicking the Send icon in the WhatsApp integration window to proceed with number verification and setup
  1. You’ll get a confirmation message in WhatsApp once your number’s verified.
WhatsApp confirmation message received after successful number verification in form integration
  1. Now, head back to your form and click on Check Your Verification.
Clicking on 'Check Your Verification' in the form's WhatsApp integration settings after verifying their number
  1. After that, set up your Notification Message, and then click on Save to finish.
Setting up a WhatsApp notification message in the form’s integration panel and clicking Save to complete the setup

That’s it. Once saved, you’ll see the integration in your list of actions. If you hover your mouse over it, on the right side, you’ll see the Edit icon, where you can edit the integration itself. And if you click on the Three Dots icon, you’ll see these other options:

  • See Action Logs — This displays the integration’s successful and failed runs. It’s useful when troubleshooting issues.
  • Rename Action — Change this if you want to personalize the action’s title.
  • Disable Action — This is useful to temporarily stop the integration from sending files.
  • Delete Action — Select this if you want to completely remove the integration from your
Accessing additional WhatsApp integration options in the form by clicking the Three Dots icon—see Action Logs, Rename Action, Disable Action, and Delete Action

If you want to edit the integration, click the Edit icon in the top-right corner of the WhatsApp integration window:

Edit the WhatsApp integration in the form by clicking the Edit icon at the top-right corner of the WhatsApp integration window

Pro Tips

  • Use smart form fields in your WhatsApp messages to personalize replies and boost engagement.
  • Keep your messages short and clear to match WhatsApp’s fast-paced style—users are more likely to read and respond to brief, friendly messages.
  • Test the integration before sharing your form to make sure messages are delivered and formatted correctly in WhatsApp.

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