Form fields aren't translating.

  • contactadaptel
    Demandé le 31 août 2023 à 05:55

    Bonjour,

    certains éléments de mon formulaire qui sont lors de la création du formulaire en Français, sont en anglais lors du l'affichage du formulaire.

    Est ce que cela vient d'un problème de paramétrage ?


    Dépôt des documents

    Dans la création du formulaire :

    Form fields arent translating Screenshot 50

    A l'affichage du formulaire :

    Form fields arent translating Screenshot 61

    Première vignette du formulaire

    A la création :

    Form fields arent translating Screenshot 72


    A l'affichage :

    Form fields arent translating Screenshot 83


    Merci

  • Elbert_A Jotform Support
    Répondu le 31 août 2023 à 14:43

    Hi contactadaptel,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers.

    As soon as we hear back from them, we’ll update you here on this thread.

  • Bryan Fraud & Abuse Ops. Specialist
    Répondu le 28 novembre 2023 à 07:15

    Hi contactadaptel,

    Thanks for using Jotform. The 'Start' text on the welcome page is not translated because it dynamically changes based on your input, but, the good news, the developer team informed us that the issue in the file upload area has been fixed. Let me show you how to change the 'Start' text:

    1. In Form Builder, click on the Edit Welcome Page at the top of your screen.
    2. In the menu that opens, click on the text that you want to edit.
    3. Replace the text as you wish and you're good to go.

    Form fields arent translating Screenshot 30

    Check out the screenshot below to see the result:

    Form fields arent translating Screenshot 41

    Let us know if there's anything else we can do for you.