Jotform Apps: Sending Push notifications to customers

  • mevanadil5
    Demandé le 18 juillet 2023 à 07:35
    hello, i just wondering to ask how I can send push notifications to my client if I make an app in jot form, like new offers to make them know about , thanx much
  • Saeed Support Team Lead
    Répondu le 18 juillet 2023 à 07:56

    Hi Mevan,

    Thanks for reaching out to Jotform Support. Unfortunately, the feature you're looking for isn't available at Jotform right now. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    As a workaround, you can use an Email Notification or Autoresponder Email to let users know of your message. You can also send messages to your responders automatically from Jotform's inbox view and Jotform Tables view. Let me show you how:

    • The first is to select the submission, click the Inline Submission Menu (Kebab Menu or Three Dots Menu), near the Select box and Star icon, and click Reply.

    Jotform Apps: Sending Push notifications to customers Image 1 Screenshot 30

    • The To box is automatically populated with the submitter’s email address when you click the Reply option. If you want to add a message, type it in the message box area. Once you’re ready to send, click the Send Email button.

    Jotform Apps: Sending Push notifications to customers Image 2 Screenshot 41

    • In Inbox, you'll find a list of the submissions made to your form.
    • Click on the Reply button on the top right corner of the page to send them a message.

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    Give it a try and let us know if you need any help.

  • Florence Jotform Support
    Répondu le 2 août 2024 à 08:04

    Hi Mevan,

    We would like to give you the latest improvements. We have implemented the Push Notification feature for Jotform Apps, but please note that this feature is currently in Beta.

    You can now send push notifications, display a custom permission modal, and track your apps metrics through Jotform Apps. Let me show you how to do it:

    • In App Builder, click on Settings in the purple navigation bar at the top of the page. Then, on the left side of the page, click on Push Notifications.
    • After that, toggle Enable Push Notifications option to On position. 
    • Now, you can edit Notification Title and Content. After that, you can send it by clicking on Send.

    Jotform App: Send notifications Image 1 Screenshot 60 Screenshot 10

    Here's a preview of how Push Notifications on a mobile device:

    Jotform App: Send notifications Image 2 Screenshot 71 Screenshot 21

    You can also edit your permission request message that displays in the app. Here’s how to do that:

    • Click on Edit Permission Request under Enable Push Notifications section and then you can change the title and contents of the permission request. 


    Jotform App: Send notifications Image 3 Screenshot 82 Screenshot 32

    Permission request shown in the app:

    Jotform App: Send notifications Image 4 Screenshot 93 Screenshot 43

    You can also view the metrics of your notifications under the Push Notification History section. This section contains metrics such as how many subscribers you have, how many of them clicked on the sent notification, etc. 

    Jotform App: Send notifications Image 5 Screenshot 104 Screenshot 54

    Please note that you’re only able to send these notifications if the app users allow them after adding the app to their home screen. 

    Give it a try and let us know if you need any other help.