Informations diverses sur la conservation des données lors d'une mise à niveau ou d'un changement d'abonnement

Informations diverses sur la conservation des données lorsque nous changeons d'abonnement, en passant du gratuit au payant, puis du payant au gratuit et enfin du gratuit au payant.

Hi Philippe,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, and as how I understand it, you want to know about keeping the data of a Jotform account, its forms and database, when switching plans, is that correct? If yes, note that when you upgrade from a free to a paid plan, your submission, storage, and payment limits increase immediately, ensuring you never run out of space for your important data. The additional features of your new plan also become available immediately upon upgrade. If you decide to downgrade from a paid plan to a free plan, the lower limits of the free plan take effect immediately. Unused time on your previous paid plan is added to your account as a balance that will be applied to your next bill.

But, downgrading your account may affect the available data you have in the account, which may cause shortage when accepting submissions, files, or the like. This can also cause forms to get disabled, especially when one of your account's Usage and Limits has reached its quota, making forms unavailable and won't be able to accept new submissions. If that happens, you may need to upgrade your account again to a higher plan to accommodate the excess data, and give you additional storage to accept future submissions.

In short, your data is retained throughout subscription upgrades, and limit changes are applied immediately depending on the plan you choose. You won't lose your data when you switch plans, but your storage and submission capacities will adjust based on the active plan. Check out the links below for more information about this:

• How to Upgrade Your Account
• Understanding Your Account Usage and Limits
• Jotform Features and Pricing page

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? Also, I can see that you contacted us using a Guest account, which is not an official Jotform account yet, unless you've signed up for one using the same email. If this is about a different Jotform account, you can share with us the username/email address so we can check it for you, and answer any of your questions related to it. You can also share with us the Form or Submission ID of the account, which we can use to locate the account in question. You can check out these guides on Where to Find Your Form URL and Where to Find the Submission ID.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.