Problème page remerciement (page 404)

Bonjour,

Je n'arrive pas a atteindre la page remerciement après soumission?

Sur l'ensemble de mes formulaire.

Que se passe-t-il?

Merci beaucoup.

Hi lebout01_maker,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results: 

Will you allow us to create a test submission in your form so we can see what's happening?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Merci pour votre réponse rapide.

Vous pouvez faire une soumission test.

De mon côté, j'ai toujours la page 404 erreur.

Hi lebout01_maker, 

I created a test submission in your form but did not encounter such an issue. Here's a screencast of my result:

Can you please connect it again and test it? You can also share a video recording of how the issue occurs on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to help you with this.

Merci.

Je vais regarder du côté de ma connexion internet ou navigateur pour voir ce qu’il se passe. J’ai remarqué aussi que les pdf arrivent longtemps après soumission. Parfois jusqu’à 10 minutes. Est-ce normal ?

Hi lebout01_maker, 

Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

We appreciate your patience while we work on a solution.

Thank you very much and sorry for the inconvenience.

Hi lebout01_maker, 

I just heard back from our Relevant Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if you need any more help.

Bonjour et merci pour votre intervention.

Beaucoup de logos et images n'apparaissent plus sur les formulaires et sur les PDF de soumission.

Les PDF arrivent parfois après 10 minutes de la soumission?

Que se passe t-il chez Jotform?

Merci

Aussi sur les applications 😓

Hi lebout01_maker,

For us to have a better idea of what is going on, can you please send us a short screen recording of the issue so we can look into it? You can use Loom to record.

Once we hear back from you, we'll be able to help you with this.