comment changer de carte de crédit liée

Bonjour,

Mon abonnement arrivera prochainement à échéance. J'avais demander à annuler la reconduction automatique car le règlement se fait avec une carte bleu d'achats de l'entreprise et nous ne sommes pas autorisés à faire des paiements automatiques avec.

Pouvez-vous m'indiquer comment renouveler l'abonnement s'il vous plaît ?

Bien cordialement,

Géraldine THELLIER

Hi Geraldine,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can change the Credit Card linked to your account, and it will be the one to be charged on your new renewal. Let me show you how it's done:

1. On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.

2. In the menu that comes up, click on Settings.

3. Next, go to the Billing tab.

4. Click on Change Credit Card.

5. Enter the details in the Credit Card Information window.

6. Now, just click on Update to save the changes.

That's it. Let us know if you need any more help.