Reinstating suspended account.

  • vigneri
    Demandé le 25 mars 2024 à 08:08

    bonjour

    je voudrais me connecter à mon compte , mais apparemment il est bloqué. pouvez vous le débloquer s'il vous plait , merci.

  • Devemer_S Jotform Support
    Répondu le 25 mars 2024 à 08:17

    Hi vigneri,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    About your question. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

  • Devemer_S Jotform Support
    Répondu le 25 mars 2024 à 13:35

    Hi vigneri,

    Thanks for your patience, we appreciate it. I can see that your account has been reinstated now, In case you're still having trouble accessing it, it would help if you clear your cached files and cookies first before logging in.

    Let us know if there’s anything else we can help you with.