Problème de lien

  • WaterLifeHighTech
    Demandé le 3 mars 2024 à 12:18

    Bonjour

    j'ai un problème au niveau des liens des formulaires

    quand j'ouvre le lien d'un formulaire il s'affiche comme suit

    Ce site est inaccessible Vérifiez si l'adresse form.jotform.com est correcte.

    DNS_PROBE_FINISHED_NXDOMAIN

    j'ouvre le lien depuis la Côte D'Ivoire


    je vous prie de bien vouloir m'aider


  • Angeli Jotform Support
    Répondu le 3 mars 2024 à 14:16

    Hi WaterLifeHighTech,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you send me the link to the form you're referring to so I can take a look at it for you?

    Once we hear back from you, we'll be able to help you with this.

  • WaterLifeHighTech
    Répondu le 4 mars 2024 à 11:52

    Hello, Thank you for your feedback

    here are the form links below that do not work:

    https://form.jotform.com/240324577736562
    https://form.jotform.com/232884647924571

    https://form.jotform.com/232795818307567


    all form links do not work

  • Joeni Jotform Support
    Répondu le 4 mars 2024 à 12:44

    Hi WaterLifeHighTech,

    Thanks for getting back to us. I'm sorry if you're having issues with your form links. I've checked your 3 forms and was able to open them without the error message. Take a look at the screenshots:

    Problème de lien Image 1 Screenshot 40

    Problème de lien Image 2 Screenshot 51

    Problème de lien Image 3 Screenshot 62

    This might be a cache issue, I've cleared your form caches. Can you please try to clear your browser cache and cookies and then check again?

    Let us know if you have any other questions.

  • WaterLifeHighTech
    Répondu le 7 mars 2024 à 11:25

    Hello, everything is going well thank you

    Thanks for your help

  • WaterLifeHighTech
    Répondu le 18 avril 2024 à 06:09

    Hello service, I still encounter the same problem, when I open the form links it tells me as follows :

    This site is inaccessible

    Check if the address form.jotform.com is correct. If there are no errors, try running a Windows network diagnostic.



    DNS_PROBE_FINISHED_NXDOMAIN


    Problème de lien Image 1 Screenshot 20
    Please help me

  • Vanessa_D Jotform Support
    Répondu le 18 avril 2024 à 06:58

    Hi WaterLifeHighTech,

    Thanks for getting back to us. I've checked the three forms you shared and they're working properly on my end. I cleared your form cache on our server. Please check it again and let us know if the issue persists.


  • WaterLifeHighTech
    Répondu le 18 avril 2024 à 08:53

    yes the problem still persists

    Problème de lien Image 1 Screenshot 20

    when I send the form link to my friends in Europe, it goes very well with them, but with me in Africa it doesn't work...... I don't know how hard it is... yet that's it passed at the start

  • Carrissa Jotform Support
    Répondu le 18 avril 2024 à 09:32

    Hi WaterLifeHighTech,

    Thanks for reaching back to Jotform Support. I'm sorry you're still having issues access the form. Can you confirm if the person accessing the form is using VPN? If not, can you try using another browser?

    Keep us updated and let us know if you need any more help.

  • WaterLifeHighTech
    Répondu le 18 avril 2024 à 11:08

    He doesn't use a VPN, I changed browser but it doesn't work


    Problème de lien Image 1 Screenshot 20

  • WaterLifeHighTech
    Répondu le 18 avril 2024 à 11:14

    when I try on my mobile connection it works.

    but on Orange Wifi it doesn't work...it's hard to be at the IP of my router

  • Carrissa Jotform Support
    Répondu le 18 avril 2024 à 11:22

    Hi WaterLifeHighTech,

    Thanks for reaching back to Jotform Support. It seems that the issue is coming from the internet connection of your device. Can you share the IP address? Also, please make sure that the connection you have in your wifi is working.

    We really appreciate your patience and understanding while we work on this.

  • WaterLifeHighTech
    Répondu le 18 avril 2024 à 11:52

    Here is my router IP: Orange wifi

    160.120.209.72


    My Ip adresse : 192.168.0.113

  • Carrissa Jotform Support
    Répondu le 18 avril 2024 à 12:10

    Hi WaterLifeHighTech,

    Thanks for reaching back to Jotform Support. I checked the IP address you shared and confirmed that it's not blocked on our end. However, when I looked for an orange wifi, it means you have internet connection problem. I highly suggest contacting your ISP for further assistance.

    Keep us updated and let us know if you need any more help.