Problema al cambiar la tarjeta para el pago

Buenos días,

estamos teniendo problemas a la hora de cambiar la tarjeta y actualizar al plan Bronce.

Insertamos la nueva tarjeta y en el mensaje de rechazo aparecen los 4 dígitos de la tarjeta anterior.

Hi Cloudfm_OTS,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I went ahead and flushed your log in attempts, could you try upgrading again with your new card using incognito mode?

Give it a try and let us know how it goes.

Thanks for your help,

I tried, but the problem still continues

Hi Cloudfm_OTS,

Thanks for getting back to us. I will need more time to check this with the relevant team. Once I have an update, I will let you know right away.

We appreciate your patience on this.

Hi Cloudfm_OTS,

Thanks for patiently waiting. We've heard back from the relevant team, and they informed us that if you have already tried other cards, you will need to contact your bank regarding the payment rejection issue with your upgrade.

Give it a try and let us know how it goes.