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dayami1972f - 
Joshua_T Jotform SupportHi dayami1972f,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, I apologize for the confusion on your question. Can you explain a bit more about the issue so I can get a better idea of what's happening?
Once we hear back from you, we can move forward with a solution.