hola, ¿existe un problema para la descarga de archivos enviados mediante los formularios?

He intentado la descargar y hasta ahora no es posible.

Hi Yosmar,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We recently had a problem downloading submissions from the forms. This has been reported to our development team for checking. As soon as we hear from them, we will notify you via this support thread. We'll make every effort to resolve this as soon as possible.

Thanks for your patience and understanding, we appreciate it.

Hi Yosmar,

Thanks for patiently waiting, we appreciate it. I just got a response from our Developers Team. They've fixed the issue at hand, so everything should be back to normal now. Could you please test it on your end to see if the problem persists? I greatly appreciate your cooperation with this. 

Keep us updated and let us know if you need any more help.