No Funciona Link con documento

Hola tengo un problema con el sistema ya que el ciente no puede descargar el documento que le llega como respuesta a su correo.

Hace 2 dias funcionaba correctamente y ahora redirige a un 404.

Cuando el cliente presiona el link de su correo con el pdf lo redirige a un 404, hace 2 dias el documento se descargaba en su ordenador sin problemas.

Hi {username},

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If the Require log-in to see submissions and Require log-in to view uploaded files are enabled in your Account Settings, this may be the reason that it's giving the 404 error page. It's easy to fix this, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files and Require log-in to see submissions under the Privacy section.
   
   

That's it. Now, you won't have to login to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.