Descarga con problemas desde Editor PDF

  • inteatroweb
    Fecha de consulta 23 de agosto de 2023, 16:10

    Buenas, empecé en el día de hoy a tener problemas en la descarga desde "Editor PDF", cunado descargo, los campos no se ven completos y la mayoría de las imágenes se deja de ver.

    Les adjunto un documento de como lo vemos, ya probamos de distintas computadoras y navegadores.

    Dejo un enlace de como se ven los archivos descargados:
    https://drive.google.com/open?id=1duwBTCwH_R1QImOPi2bsj45hwKY7GMdp&usp=drive_fs

    Y dejo un enlace desde donde estoy queriendo descargar.
    https://www.jotform.com/pdf-editor/230374890050654?submission=5624988837338913738

    ¿Podrian avisar si es algo temporal o si tenemos que cambiar algo?

    Jotform Thread 5461771 Screenshot
  • Lorenz Jotform Support
    Fecha de respuesta 23 de agosto de 2023, 23:23

    Hi inteatroweb,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to receive help in your native language, we can forward this ticket to our Spanish Team. However, keep in mind that it could take longer to receive a response from them. 

    With that said, I checked the file you shared the PDF document in your form's PDF editor page and I can see the issue. However, everything worked fine when I downloaded the PDF document myself from the PDF Editor, all the fields and images were showing as expected. Here's the link to the file.

    Descarga con problemas desde Editor PDF Image 1 Screenshot 20

    This could be a temporary issue only, can you please try again on your end? If the issue still persists, you may try creating a new PDF Document and see if it helps.

    Give it a try and let us know how it goes.