No llegan los mails relacionados a los formularios

  • Brassesco
    Fecha de consulta 23 de agosto de 2023, 14:32

    Hola, no estamos recibiendo los mails asociados a varios formularios:

    https://form.jotform.com/rofexacsa/etrader (mail de código de verificación)

    https://form.jotform.com/210184982822660 (correos de notificación)

    https://www.jotform.com/build/222864180818057 (correos de notificación y autorrespuesta)

    https://www.jotform.com/build/230032699731052 (correos de notificación y autorrespuesta)

    Estos son algunos, pero estimamos que debe estar pasando en todos.

    Por favor, necesitamos una solución a la mayor brevedad posible.

    Muchas gracias!

    Saludos.

  • Ryan Enterprise Support
    Fecha de respuesta 23 de agosto de 2023, 19:10

    Hi Franco, 

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Spanish language, we can forward your ticket to our Spanish team. However, please note that it could take longer to receive a response.

    With that being said, let me assist you with your inquiry. Our Developer Team was aware of the problem and they have already solved it. New emails will be sent in real-time while the previous affected emails will be delivered in the next 30 minutes.

    Let us know if there’s anything else we can help you with.