Jotform Submissions: Unable to download the Excel report, it keeps on loading and nothing happens.

No puedo descargas los informes de excell de ingreso de formularios se queda cargando. Por favor ayuda gracias

Hi Andrea,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Sorry for having trouble downloading the the submissions into Excel report. When I tested to download your form submissions into an Excel file, I cannot replicate the issue. However, I noticed from the screenshot that you shared with us that you were not logged in to your Jotform account. Can you tell us if this form submission report was shared with you as a collaborator? Also, can you try to log in to your Jotform account and try downloading the report again?

It would also help to fix minor issues if you'll clear your browser's cache before trying to download the report again.

Keep us updated and let us know if you need any more help.