Jotform is unavailable

en esta URL

https://www.jotform.com/server.php?action=getSubmissionPDF&sid=5267052454018397060&formID=221004066883653

debe permitir descargar el PDF de ese envío 5267052454018397060

luego de esperar mucho mucho tiempo (2 mintuos) y arroja este mesaje:

acá hay mas casos de ejemplo:

https://www.jotform.com/server.php?action=getSubmissionPDF&sid=5439873883422652070&formID=221004066883653

https://www.jotform.com/server.php?action=getSubmissionPDF&sid=5439954153422204982&formID=221004066883653

Más casos

5460536824012006893

5458158283423244209

5442601604015170527

más casos

5439869373428681111

5389055684017666165

Hi Fondo,

Thanks for reaching out to Jotform Support. We’re sorry you're having difficulties with this. Please use the following request instead:

https://www.jotform.com/pdf-submission/SUBMISSION_ID?apikey=API_KEY

Replace SUBMISSION_ID and API_KEY with their respective values. I've confirmed this is working.

Let us know if there’s anything else we can help you with.

thank you Amin! I test it and then.... it worked for of alll submissions.

I found one another issue with before link (https://www.jotform.com/server.php?action=getSubmissionPDF&sid=5439873883422652070&formID=221004066883653), few documents type PDF were blank, I mean witout data.

Hi Fondo, 

Thanks for getting back to us. I’m really sorry that this is happening. Can you also use the API endpoint provided by my colleague and see if it also resolves the issue with the PDF with blank data?

Give it a try and let us know how it goes.

Hi yesterday we had problems with a lot of mails that come. each mail has pdf-link field. I can see this field is configured to request : https://www.jotform.com/server.php?action=getSubmissionPDF&sid={SUBMISSION_ID}&formID={formID} 

instead:

https://www.jotform.com/pdf-submission/SUBMISSION_ID?apikey=API_KEY

this is the configuration on jotform:

this is the problem:

Hi Background,

Thanks for reaching out to Jotform Support. We sincerely apologize for the inconvenience that this caused you. We had an issue about this yesterday however, it is already solved. Can you please try again now and inform us if you still encounter the issue?

Let us know if you need any more help.