no me llega el enlace para recuperar contraseña

Hi Susana,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To assume that you are referring to your Guest account terapiasaloe@gmail.com. You can't reset the password at this moment since we offer just a one-time login feature to Guest account users.

I would recommend signing up using the same email via this link. Guest account sessions are stored in browser cookies. So, if you use the same computer and same browser on which you built this form to sign in to your account, then the forms from the Guest account will automatically be transferred to the new account you will be creating with the same email address terapiasaloe@gmail.com.

If you are referring to a different account, please provide the email so we can further check on our end. 

Give it a try and let us know how it goes.