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Servicio_Cliente_comunicacionesFecha de consulta 15 de agosto de 2023, 9:47
Buenos días acabo de descargar información y eliminar algunos datos de las tablas de los formularios que tengo pero aun no me sale espacio liberado, cuanto tarda en liberar el espacio de almacenamiento.
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Sarah Enterprise SupportFecha de respuesta 15 de agosto de 2023, 12:12
Hi Servicio_Cliente_comunicaciones,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I took a look at your account and sent in jobs to recalculate your storage space. I'm currently showing that your account is under the storage limits. If you are still seeing an error message, I'd recommend clearing your browser's cache and cookies and logging back into Jotform. If you're still seeing issues after clearing the cache and cookies, can you send us a screenshot?
Reach out if you have any other questions.