Problema con la aplicación RAT Freelance: pantalla en blanco al abrir

Mobile Offline
1

Message
buenos dias. la aplicacion RAT Freelance app de mi cuenta nomesta funcionando correctamente. cuando se abre se queda en blanco. me pueden solucionar este problema? mucha sgracias

Platform
iOS

Appversion
2.12.22

Deviceinfo
User Device: Apple - iPad - Tablet - 26.0

Source
Report

App
Jotform

Hi Giovanni,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I tried to access your app using a mobile and a computer, I couldn't replicate the issue. Take a look at the screenshot below:

Can you try to clear the cache of your web browser? Can you also try to access your app using a different device?

Give it a try and let us know if you need any help.

Good morning,It seems that the problem occurs on all types of devices I am using - tablet, computer, or phone.When I try to save the icon on the phone's home screen, the phone attempts to open the application multiple times without success. The same issue happens on the computer, tablet, and phone.I'm sending you a video showing what is happening. It may be related to a problem with the script and the refresh. Please review the code to confirm if this is the application causing the issue.With the other application, I have no problem at all.This issue is also happening to several of my colleagues with different phones. I have also cleared the browsing history in my browser without success.Best regards,
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Hi Giovanni,

Looks like the link didn’t come through on my end. Mind making a quick screen recording of what you’re seeing? Loom is an easy option, or you can upload to Google Drive or Dropbox.

I can see that you have 6 apps in your account, is the issue happening on all your apps? If you haven't, can you try to access a different app under your account and see if you can replicate the issue? You can also try to connect to a different internet service provider?

Keep us updated and let us know if you need any more help.

This is made with loom. https://www.loom.com/share/09bed49a3edb47158e6c676523ec87b8Un saludoGiovanni El 30 sept 2025, a las 11:57, Jotform <noreply@jotform.com> escribió:




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Hola Giovanni,

Gracias por compartir la grabación de pantalla con nosotros. Al intentar replicar el inconveniente desde un dispositivo móvil, pude ver que la app se abre con normalidad. Te muestro:

Es por eso que sería de gran ayuda si pudieras compartir un poco más de información sobre qué dispositivo en específico estás utilizando, y si esto sucede también desde otros dispositivos móviles. También te recomiendo hacer la prueba conectándote a una red de internet diferente o usando un VPN para ver si el inconveniente persiste.

En caso de que esto ocurra desde una laptop o computadora, sería de gran ayuda si pudieras compartir una captura de pantalla del reporte de consola del navegador cuando esto ocurra.

Una vez tengamos tu respuesta podremos seguir ayudándote con esto.

buenas tardes

te comento, la APP tiene un crash con en nuevo IOS26 de iphone, el sistema operativo anterior no daba ningun fallo. en dispositivos android o usandolo delsde el lap top con sistema windows ningun problema. el hecho es que mi compañia usa iphone y ipad de ultima generacion con el nuevo IOS instalado.

sin embargo, la app RSM RationalAPP funciona perfectamente en el nuevo IOS26.

puede que haya alguna diferencia entre las apps que da este error?

Hi Giovanni,

Now that you mentioned the device has iOS26, can you share the model of iOS this has happened on? Also, does this mean the tablet is an iPad and the computer is a Mac? This is important for us to know to check the said App using those devices. We'll try to replicate the issue you showed us in the screen recording.

When we hear back from you, we’ll be ready to move forward.

Hola. Los teléfonos usados son iPhone 15 pro Max, iPhone 14 Plus, iPad Air 13 pulgadas M3. En general todos los Apple con iOS 26 y posterior. Un saludoGiovanni El 1 oct 2025, a las 22:50, Jotform <noreply@jotform.com> escribió:




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Hi Giovanni,

I tested the RAT FreelanceAPP on an iPhone 15 Pro Max and ran into an issue accessing it. Here's a screenshot for your reference:

On the other hand, the RSM RationalAPP works on the same mobile device. This has been escalated to our Developers to investigate. We'll share an update as soon as we receive one from the team.

Thank you for your patience and understanding, we appreciate it.

Si, el mismo resultado tengo yo. RSM Rational app siempre ha funcionado, estuve investigando si había alguna diferencia de configuración pero no encontré nada. Quedo a la espera de vuestra solución. Un saludoGiovanni El 2 oct 2025, a las 16:22, Jotform <noreply@jotform.com> escribió:




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hola

como va el estudio de la app? habies averiguado algo mas?

Hi Giovanni,

There hasn't been an update coming from the assigned team. I've sent a follow-up and asked for any progress with their investigation. We'll be the ones to reach out once we receive any news about this.

We appreciate your patience while we work on a solution.

Hi Giovanni,

Thanks for patiently waiting. I've just heard back from our Developers team that they’ve identified the issue, and it's related to the size of the heading background image.

The current image you're using within the App is around 12 MB, and this exceeds what many mobile and laptop devices can comfortably handle in their buffers. When the request for this image was blocked for testing purposes, they saw that the issue was resolved. Therefore, to avoid further related issues, we recommend using smaller sized images.

Give it a try, and let us know how it goes.

Thank you for the respons, changes applied and workingBest regardsUn saludoGiovanni El 17 oct 2025, a las 13:52, Jotform <noreply@jotform.com> escribió:




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