Form not found: Unable to submit the form

  • archivomundomar
    Fecha de consulta 24 de agosto de 2025, 23:08

    Buenas noches.

    Necesito colaboración para validar este error que se está generando al hacer un Envío dentro de un aplicacion:

    Form not found: Unable to submit the form Image 1 Screenshot 40

    Y al generar un envío de Transfer Mundo Mar, al diligenciarlo, aparece:

    Form not found: Unable to submit the form Image 2 Screenshot 51

    Ya lo quité y volví a enlazar desde el App. los formularios si existen y hasta hace 2 semanas funcionaba bien:

    Form not found: Unable to submit the form Image 3 Screenshot 62

    Me pueden colaborar para saber que fue lo que se modificó o que cambió para que salga este error..


    Grcias


  • Mary Eden Jotform Support
    Fecha de respuesta 25 de agosto de 2025, 0:19

    Hi María,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, in the meantime, we are unable to clone your App to replicate the error, but can we ask permission to test and submit the form directly within your App to replicate the issue further?

    As soon as we hear back from you, we can work on getting you a solution for this.


  • archivomundomar
    Fecha de respuesta 25 de agosto de 2025, 0:24

    si, si pueden.

    Igualmente, comparto los enlaces de los formularios:

    https://www.jotform.com/build/250766940423661#preview

    https://www.jotform.com/build/250357837497067#preview


    Gracias,



  • Afzal Jotform Support
    Fecha de respuesta 25 de agosto de 2025, 1:37

    Hi María,

    I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the issue is not related to the App but the form itself:

    Form not found: Unable to submit the form Image 1 Screenshot 20

    I created a ticket about it and escalated this to our Developer team. As soon as we have an update, we’ll let you know.

    We appreciate your patience and understanding while we investigate this further.

  • archivomundomar
    Fecha de respuesta 25 de agosto de 2025, 2:03

    Thank you, we look forward to your prompt response.

  • Luna Product Triage Specialist
    Fecha de respuesta 25 de agosto de 2025, 4:34

    Hi archivomundomar,

    Thanks for patiently waiting. We've just heard back from our developers, and they stated that the issue is resolved now, so it should all work properly. Can you give it another try and get back to us if you encounter any issues?

    Let us know if you need any other help.

  • archivomundomar
    Fecha de respuesta 26 de agosto de 2025, 14:24

    Buenas tardes..

    Aun persiste el error desde el app cuando se genera envío del formulario de:

    https://form.jotform.com/250766940423661

    Form not found: Unable to submit the form Image 1 Screenshot 50

    Form not found: Unable to submit the form Image 2 Screenshot 61

    Tambien, persiste el error sobre el formulario de Reservas y tours, con furmulario:

    https://form.jotform.com/250357837497067

    Form not found: Unable to submit the form Image 3 Screenshot 72

    Form not found: Unable to submit the form Image 4 Screenshot 83

    Quedamos atentos a su colaboracion,

    Gracias,

  • Christian Ice Jotform Support
    Fecha de respuesta 26 de agosto de 2025, 15:03

    Hi archivomundomar,

    I cloned and tested your form again and the issue still persists, so I've informed our team about it. We’ll be back in touch as soon as we have an update.

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