Inventory widget: Tarda en cargarse y muestra un mensaje de error después

Buenas noches tenemos falla en el modulo de inventario, se queda pensando y después aparece error en el formulario, pero no deja seleccionar ningún articulo

Hi ngtour2025,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

However, when I tested your form, the same thing happened for me. The Inventory widget took some time to load and shows an error message when it finished loading. Check out the screenshot below to see what I mean:

Could you try updating the widget to make sure it's up-to-date? Let me show you how:

1. Open the form in Form Builder, then scroll down to and click on the Inventory widget to select it.
2. Click on the Wand icon to open Widget Settings.
3. In the menu that opens on the right side of the page, scroll down to Update and click on it.

Test your form after that and see if the same thing happens again. If it does, then let us know, and we'll do a more in-depth investigation and work on finding a solution.

Give it a try and let us know how it goes.

Buen día, sigue con el mismo problema,

Hi ngtour2025,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.



Buenas tardes, sigo con el mismo problema, incluso, ahora al momento de cobrar, hace mal la sumatoria, y sigue el mismo error de inventario, gracias

Hi ngtour2025,

Thanks for hanging in there. Our Developers are still on it, and we’ll update you as soon as we have news.

Buenas tardes, sigo teniendo el mismo problema, y aun no se resuelve..., ya ha pasado mucho tiempo sin tener una solución, gracias

Hi ngtour2025,

I know you’ve been waiting a while, and we really appreciate your patience. Our Developers are still making progress behind the scenes. We’ll be back in touch as soon as we have an update.