Absende-Button verschwindet

Sobald ich in meinen Formularen ein Produkt auswähle, verschwindet der Absende-Button.

Hier der Link zum Formular: https://form.jotform.com/222066978771064

Formularbuilder: Mitgliedsantrag - Jotform Form Builder

Bitte um Lösung.

Hi ekkps,

Thanks for reaching out to Jotform Support. Our Deutsch Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Deutsch , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form to investigate and saw that you've set a condition that hides the submit button when PayPal is selected as the payment method. The button reappears when Bank Transfer is chosen. Check out my screencasts below:

Bank Transfer: Paypal: Do you want to disable the PayPal checkout or retain the existing setup? If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Let us know if there’s anything else we can help you with. 

Hi Kyle,

thanks for your response. English is ok for me, but please excuse if my English is not the best.

That's right, Paypal option hides the button, thats ok. The Problem is, if you choose paypal first an choose an option at the membership fee, then switch to banktransfer the submit button does not re-appear. the selection of the membership-fee stays but is hidden and you can not unselect it.

rgds, michael from ekkps

Hi Michel,

To fix this, you just need to adjust the form’s setting for Clear Hidden Field Values. This will ensure that any values in hidden fields are automatically cleared, which should allow the form logic to reset properly when changing payment methods. Let me show you how:

1. In Smart PDF Form Builder, on the orange navigation bar at the top of the page, click on Settings.
2. On Form Settings, click on Show More Options.
3. Scroll down to Clear Hidden Field Values and select Clear When Hidden.

Check out my screencast below to see the results: Give it a try and let us know if you have any other questions.

i'm sorry, but this does not work.

i've activatet this option as you showed me.

you can try it here: Mitgliedsantrag

Hi Michael,

When I cloned and tested your form, the same thing happened for me. With the Clear when hidden selected, the product list should already be cleared, so the submit button should appear again. I have gone ahead and created a ticket about it and escalated this to our Developers. As soon as we hear back from them, we’ll update you here on this thread.

We really appreciate your patience and understanding while we’re looking into this.

Hi Kris Ann,

Is there already a solution to our problem? The number of inquiries is increasing. I would be happy to hear from you soon.

Hi Michael,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

We really appreciate your patience and understanding while we’re looking into this.

Hi Michael,

We fixed the issue and it should all be working fine now.

Can you give it a try and see how it goes?