All stories / Updoc
From idea to 1M+ consultations: How Updoc scaled with Jotform and Stripe
Updoc set out to make healthcare more accessible across Australia. Learn how they used Jotform – together with a Stripe integration – to facilitate over one million consultations and deliver care that fits patients’ lives.
Results at a glance
Jotform Enterprise & Stripe helped Updoc amass 1MM+ patient consultations across Australia
1,000,000+ patient consultations
Tens of thousands of conditional logic based doctor application workflows facilitated in Jotform
20,000+ applications
Millions of dollars transacted through Stripe, representing wider healthcare access for Australians
$1,000,000s
Updoc
Industry:
Healthcare
Organization Size:
Small
Use Cases:
Conditional logic, Stripe payments, patient and provider intake, HIPAA compliance
About
Updoc is a secure, online digital healthcare platform that facilitates consultations between patients and AHPRA-registered doctors. With Updoc, users are able to request a consultation 24/7 from anywhere in Australia. Their mission is to provide convenient and accessible healthcare to everyone - anytime, anywhere.
Challenge
Updoc set out to solve a gap in Australian healthcare, where patients struggled to access timely, flexible care. The telehealth company also faced the startup reality of building a compliant, scalable platform without engineering resources. They needed a way to securely collect patient data, manage complex workflows, and enable payments from day one.
Solution
By using Jotform with a Stripe integration, Updoc launched using automated, no-code workflows to handle complex patient and provider intake. This combination enabled rapid data collection, seamless payment processing, and continuous iteration without rebuilding infrastructure.
Results
Updoc has facilitated over 1 million consultations, processed millions in transaction volume since 2021, and managed tens of thousands of doctor applications while expanding into new markets like the UK. These outcomes were achieved while reducing development cycles from months to days and supporting both one-off and subscription-based healthcare models at scale.
Powering Australia’s leading telehealth Platform with Jotform Enterprise and Stripe
Updoc is Australia’s leading telehealth provider, in Australia, and we’ve been able to get to where we are today because of Jotform Enterprise and Stripe.
Co-Founder, Updoc
