All stories / Nominal
Nominal solves efficiency issues with Jotform’s help
Discover how Nominal streamlines fulfillment, reduces costs, and strengthens community engagement by automating workflows and centralizing communication with Jotform.
Optimizing fulfillment and reducing costs with automation
Estimated supply-chain cost savings
$900 per month
Fulfillment response time eliminated
24 hours
Community-designed package submissions
100+ entries
Nominal
Industry:
Retail & E-commerce
Organization Size:
Small
Use Cases:
Supply chain, third-party integrations, customer contests, digest email communications
About
Started in 2018 and founded by a Palestinian husband-and-wife team, Nominal is a jewelry brand for those looking to represent who they are and who they hope to become. Nominal — which runs a monthly donation campaign supporting different causes — adopted Jotform in 2024 to improve its supply chain workflow, internal communications, and customer interactions.
Challenge
When product issues arose, details were manually entered and sent across time zones. As a result, the workflow suffered from a 24-hour delay, miscommunication with logistics, and input errors, which racked up VAS fees.
Solution
Nominal now uses a fulfillment request form with Slack and Google Sheets integrations, so issues automatically flow to all teams. Jotform’s Digest Emails and Report Builder tools help Nominal ensure top-level workflow communication.
Results
The form has eliminated the 24-hour workflow and most of the one-off requests that were resulting in thousands of dollars in VAS fees. Jotform’s Report Builder feature formalizes reporting around key trends, and auto-generates results fit for C-level presentations. Employees now have more time for valuable customer engagement.
Unlocking new possibilities with Jotform’s versatile solutions
Don’t limit Jotform to just a form suite. Think outside the form, I guess. It can be so many other things, and we’re excited to explore even more ways to integrate Jotform!
Director of Operations, Nominal
