All stories / 1Berkshire
1Berkshire cut member processing times in half with Jotform Enterprise
Discover how 1Berkshire, an economic development and tourism promotion nonprofit for the Berkshires region, uses Jotform Enterprise to onboard new member businesses.
Case study results at a glance
Reduction in member onboarding time
50%
# of forms
200+
# of form submissions
36,000+
1Berkshire
Industry:
Nonprofit
Organization Size:
Small
Use Cases:
Workflow automation, digitizing manual processes, event registrations, applications, approvals, integrations, automated email communication, team collaboration
About
1Berkshire is a nonprofit membership organization in the Berkshires region of Massachusetts. Its membership of local businesses focuses on economic development and tourism promotion for the area through large-scale events, training opportunities, and an annual guide to the region.
Challenge
1Berkshire is funded in part by membership dues, so staff needed to be able to process new member enrollments in a timely manner. Delays can cause potential members to abandon the application altogether.
Solution
1Berkshire used Jotform Enterprise to digitize and automate parts of the member enrollment process. Using Jotform, they can collect and manage enrollments in one place through a form. The platform automatically sends applicants an acknowledgment email, so they get an immediate response.
Results
With the automated member application process, 1Berkshire can onboard new members twice as fast, making it more likely that they will complete the process.
Turning manual processes into automated workflows
Jotform Enterprise really has helped cut our onboarding time in half.
Member Engagement Associate, 1Berkshire
