Hide Field: File Upload field is still being shown on my form

  • Su Mariani
    Asked on November 16, 2023 at 6:19 AM

    Hi there

    I am trying to remove a field which had around uploading COVID vaccinations on our form. I have removed all conditions for this field, and I have also selected Hide Field from the form, however it is still showing when we use the link on our website. 


    This is the form:

    https://www.jotform.com/build/213138413256854


    This is the link on our website: 

    https://form.jotform.com/TwoGood/two-good-program-application-form


    Are you able to provide some advice please. Thank you.

    Page URL: https://www.jotform.com/help/316-how-to-show-or-hide-fields-base-on-users-answer/
  • Neil Enterprise Support
    Replied on November 16, 2023 at 9:02 AM

    Hi Su,

    Thanks for reaching out to Jotform Support. I'm sorry if you're having difficulties with this. I checked your form, and it seems that some conditions are still tied up in this field. Let me show you how to remove them:

    • In your Form Builder, select the Upload File Upload field, and click on the Conditions.

    Hide Field: File Upload field is still being shown on my form Image 1 Screenshot 40

    • Then, all the conditions tied to this field will show. Hover your mouse over each condition and click on the pencil icon.
    • Remove the field by holding control on your keyboard and by clicking your left mouse.
    • Lastly, click Save.

    Hide Field: File Upload field is still being shown on my form Image 2 Screenshot 51

    Here's the result:

    Hide Field: File Upload field is still being shown on my form Image 3 Screenshot 62

    Give it a try, and let us know if you need more help.