Downloaded submission as Excel. Error message, could not open in protected view

  • J
    Jodi Cockerham
    Asked on September 9, 2023 at 4:52 PM

    when I tried to download my file in excel format I get an error message that says 'could not open in protected view'; That's never happened before. How do I change that?

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    Chris_L JotForm Support
    Replied on September 9, 2023 at 5:34 PM

    Hi Jodi,

    Thanks for reaching out to Jotform Support. Can you confirm if you have successfully downloaded the file? If so, it seems the issue is with the Excel you're using. I found this post in Microsoft forum that may help you resolve the issue.

    Give it a try and let us know how it goes.