Erro de envio de arquivos

Meus clientes estão reclamando que depois que preenche todo o formulário, dá um erro de que os valores estão incompletos na parte de enviar arquivos, sendo que enviaram, o que pode ser??? Por favor me ajude

Hi thawanapetsitter,

Thanks for reaching out to Jotform Support. Unfortunately, our Potuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Potuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We apologize for the inconvenience. Our Developers were aware on this issue and they were able to fixed it. I've cleared your form caches to see if your form will work differently this time.

Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.

ok, obrigada!