I have an integration between my Jotform and Monday.com and every time a new entry is entered two new lines appear on my Monday.com. One is the correc

  • Luis
    Asked on May 3, 2023 at 9:13 AM

    I have an integration between my Jotform and Monday.com and every time a new entry is entered two new lines appear on my Monday.com. One is the correct new entry and the second is a random field populated from the Jotform into Monday (same field on multiple columns on Monday.com) Any suggestions?

    Page URL: https://www.jotform.com/help/578-how-to-integrate-jotform-with-mondaycom/
  • Miray Enterprise Operations Specialist
    Replied on May 3, 2023 at 9:32 AM

    Hi Luis,

    Thanks for reaching out to Jotform Support. I'm sorry you're having issues with the Monday Integration. I couldn't replicate the issue on my form integrated with Monday, but sometimes if we remove it and then re-integrate it, that resolves the issue. Let me show you how to do it:

    • Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Settings.
    • Under the Integrations tab on the left side of the page, click on the Monday Integration.
    • Click on Remove Integration, and in the confirmation pop-up window, click on Yes, Remove.
    • After removing the integration, type Monday in the Search Bar and click on it.
    • Enter your API key in the Authentication section, and set up the integration again.

    I have an integration between my Jotform and Monday Screenshot 20

    Give it a try and let us know how it goes.