You've run out of submission quota

  • Wendy's Guam
    Asked on October 11, 2022 at 7:38 PM

    Hello,
    We are receiving a message "You've run out of sslSubmission quota! This form has exceeded its allocated quota." but it's only the 7th day of the month and we only see 1 submission so far for this month.
    Please advise how this can be fixed.

    Page URL: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/
  • Mary_F JotForm Support
    Replied on October 12, 2022 at 12:01 AM

    Hello Wendy's Guam,

    Thanks for reaching out to Jotform Support. I checked your forms and they are loading correctly:

    1665547125 63463b7535283 Screenshot 10

    1665547136 63463b8066dc1 Screenshot 21

    I also see that your account limits are below the allowed limit for your subscription. Could you share with us the form that you are having issues with?

    Once we hear back from you, we'll be able to move forward with a solution.